Cellpone number not ported to contract

I asked for my current cellphone number to be ported to my new contract and its not done.<br> Im sending numerous emails to the agents that assited me with the contract and they are not responding.<br> My contract cell number is *** and i asked for my vodacom number ***to be used as all institutions have my current cell number and i dont want to change it.<br> I was asked for the imei number of the new cellphone which i gave to them but still nothing is done to assist me.<br> I called customer care this morning for assistance in porting my number and they refered me to a telkom outlet which i dont have time to go for the porting of my number.<br> can telkom head office please assist me with this request as im now realy tired of the service im experiencing and my contract is still new. whats gona happen next if i receive this kind of service now.