Cellphones suspended 19/01/16 Bill paid 04/01/16

We have business package deal with Telkom Business, involving a landline, 2 cellphones, 2 laptops.<br> We paid our monthly account (as we always do) on the 4th January 2016, and today we received sms's that our cellphones have been suspended. Our landline works but not the cellphones.<br> The new account for February reflects the payment made 4th Jan as a credit, and nothing outstanding.<br> I phoned 081180 as per sms. 3 times they put me through to another person and 3 times I was cut off. The 4th person who listened to my complaint and tried to get to problem, transferred me to the technical dept, where I had to hold on for a long time after explaining the whole scenario again. The operator said call 10217, as he works with internet problems. I phoned 10217, and was told that I should call Telkom Mobile, inspite of the fact that we are with Telkom Business. Telkom Mobile say they can't help, phone 10213 - business cells. I held on for this no. more than 5 mins, no answer. Total call time 1hr 35mins.<br> It is clear that the Call Centre staff have no idea what they're doing, as you get shoved around from pillar to post, and the problem never gets solved. A really, really poor show