Cellphone Upgrade Telkom Mobile Call center

Did an upgrade on 2 out of 3 existing contracts deal concluded over the phone for both contracts at the same time, 1st contract for a Samsung A14 and second contract for a Samsung A24. 1st contract phone was delivered no issues, receive a call from the call center woman tells me the one contract was not yet due for upgrade, but she will come back to me. Receive another call from a different agent telling me that they do not have stock (Samsung A24) and will deliver most probably the following week. A second Samsung A14 is delivered the following week. I Call the call center and they say I must use their Watsapp group to communicate, they request photos of the sealed device, to which I reply that the courier box has still not yet been opened so what is the point of me opening the sealed courier box, they insist i must open the box to show them the sealed cellphone to which I comply. This morning I receive a call saying that the contract will be cancelled, and the number moved over to a prepaid number, and someone will be sent to pick up the device. This is worst service I have received from Telkom they are pathetic.