Cellphone upgrade

On the 30 Nov I visited Telkom Cresta for an upgrade on my cellphone contract. However it was unsuccessful due to an error on the system. After 3 hrs problem was unresolved. I called the call center only to be redirected to different numbers. Still no resolve. Visited branch again and still unresolved. It was only on my 3rd visit that the problem was resolved. Two ladies Zimkitha Mtyutu and Mandisa Nqakala assisted me and managed to resolve. Thank you for your service. Turns out that Telkom put me on a 4 year contract that prevented me from getting my upgrade. It took them around 2 hrs to resolve it. I did mention that I reported the store on hello Peter. 3 visits later and numerous calls. Telkom really needs to upgrade their systems. Moreover this problem was caused by the consultant handling my contract 2 years ago that made the error. There should be more competency training done for these individuals