Cellphone (Samsung Edge S6) still not available.

I wen to Telkom store in Rosebank mall 29 December 2015 and app**** for 2 contract cellphones (S6 Samsung edge and S6 Samusung edge Plus), I was approved and told I'd have them ready by 13th January 2016 as per rep (Jabu). On the 13th January 2016 I made an inquiry with the store and was told by Carl that who ever told me about the date (13 January 2016 when the phones would be available) was wrong. Carl then e-mails me just to verify what type of cellphones I requested and I e-mail back stating the cellphones I wanted. Carl on the 21 January 2016 asks me to fill in an application form and I told him that I had already done that and again stated the cellphones that I wanted even to the colour detail. On the 22 January Carl responds via e-mail saying he only \has one black S6 edge and is struggling to get the S6 plus\" and has since disappeared. I am frustrated that its been 5 weeks now waiting for cellphones which they said would be delivered and until now they cant deliver on the January promise they stated and yet they have all my contact details and all confidential documents which now sit there and do what I dont understand. Please intervene I cannot wait any longer."