Cellphone repairs for contract users

<p>I recently purchased a Huawei P9 headset from Telkom. About 2 weeks after purchasing this phone it began to breakdown and completely stopped. I handed it in for repairs at my Telkom branch in Bloemfontein on 4/12/2016. I only received an sms stating that my phone was "booked" into a repair centre on the 14/12/2016.</p> <p> </p> <p>Almost one month later, nobody at the telkom branch can assist me in telling me when I will get my phone. I have called multiple times to staff telling me they will get back to me. The worst thing is Telkom own Ts & Cs state that a phone will not be in repaira for longer than 3 weeks and if so they will inform you. </p> <p> </p> <p>Absolutely terrible service. If I knew I would be paying this much for a phone that I am not using I would have not bought it. </p>