Cellphone repair set back.

I'm eally fed up with Telkom and their insurer Finrite Insurance.

On the 29th Dec 2019, I submitted a Sumsang smartphone to a Telkom store in wonderpark, North of Pretoria, which was due for screen repair.

To this day 5th May 2020, I have not received any form of communication from both Telkom and Finrite, I have tons of emails trying to get hold of them, I have wasted my airtime calling them with no luck, all they ever say is they will send an sms of the access fee that I must pay in order for the phone to return. Nothing has ever happened.

The sad thing about this whole situation is that they never miss to debit money out of my bank account. They are even quick to do it but their service is very poor

My account with them is up to date, but I never receive good service from them. I am really tired of these two companies.

Please help!!!!