Cellphone number change

I live on a farm with little vodacom reception. I got a telkom cellphone contract because they use mtn signal that do catch up on the farm. I asked that my old number be ported to my new phone. On the 6th of December I got a message saying its been arranged.it wasnt. So for 11days afterwards I've phoned in to ask what is going on. Only to be told the process got 'stuck' and I will be contacted on monday(yesterday) to be informed on whats going on. Each consultant has a different story, no one gets back to me. I need to do bussiness on my number and people cant get hold of me. Today is day 15 and nothing has been done. I'm tired of phoning in to hear a different excuse everytime. Its truly the worst service I've ever received.