Cellphone not blacklisted

on 7 Dec I called in to telkom and asked for them to suspend my sim card, and block the phone because it got ******. It would have taken 3 days to complete the blacklist process.

On friday I did a follow up call because they need to provide me with a ITC number that I must give to the police. The Second phone call revealed that no one ever suspended the sim cards.

Each consultant that I spoke to give me the story in the end, which is that Telkom will suspend the sim card. Monday 11 Dec I again called in to hear where the ITC number, whereby I was told that Telkom cannot blacklisted since another network are handling the case.

I have been **** to then basically by two consultants. ********* had my sim cards and could have used it for ******* stuff on my name.

Im disgusted with Telkom Mobile services. As soon as my contracts end, I will go to anther network.

Im fed up by Telkom mobile's lack of service and that they allowed ********* to use my number.