Cellphone networks want ti rip us off

<p>In July I took out a contract with Telkom for a wifi router. The sales consultant that called me said that the router was free and I would only need to pay for the connection fee of R200 once the delivery of the router and the simcard were made. I would then pay for the contract end of August as I had taken out the contarct mid July and it would be charged prorata end of August. The monthly contract fee for 5GB was said to be R278 every month so for this 1st installment the most I would be charged for the July and August month would be R556 (barring the few days offthe July month that needed to be deducted). The package came and there were two simcards and a router. I wasnt sure what the second simcard was for as it was never communicated to me. I never opened or used this second simcard as I didnt know what it was for. My internet worked, although sometimes slow, but I was happy with the purchase. The month of August came and I knew that it was time for my 1st Debit. Telkom debited R1577 from my account. Meaning they had debited R1000 more that I had expected. I called the call centeron Monday the 5th of September (which is when the debit order came out) and spoke to a very lovely lady who assured me that I would be reimbursed as it was a problem on their side. Called again the Wednesday and I was told it is still being processed and I should call again the next day. Called on Thursday and still nothing. Called on Friday the 9th and I was told my Telkom account had been credited. I asked for the money to be credited in mybank accountThis is not Telkom's moneyand they cant decide what they are going to do with it. They took money from my bank account that did not belong to them. I'm not even a customer that skips payments (I have a cellphone contract with them as well) and they need to make some kind of contingency plan in case I decide not to pay them. Now a new case has been opened and I'm told to try call again on Wed 14thof September. I am just really upset that cellphone networks are already so expensive and on top of that still want to take our hard earned money and still want to decide for us how it is spent. </p>