JE
Johannes E
1 reviews | Active since Jun 2015
10 Jun 2015, 19:18
Cellphone Mix not connected to network
My cellphone mix is in use since 2012. During the last week in March 2015 is disconnected from Telkom network. Since then, NEARLY THREE MONTHS NOW AND close to 20 VISITS AND 5 REPLACEMENTS of the sim card and several phone calls to the technical department from the shop and my home, still nothing has been done to connect the phone. I have also been to see the manager of the store and was promised by him that he will try to sort out the problem. After another 2 weeks still nothing!!!!! NO WHAT MORE CAN I DO TO GET HELP OR RESULT from TELKOM. I still have to pay my contract monthly installments otherwise THAT WILL BE ANOTHER PROBLEM TO TRY TO SORT OUT!!!!!
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
10 Jun 2015, 19:56Hello Johannes FP,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM117262.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM117262.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply10 Jun 2015, 19:56
Official
Hello Johannes FP,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM117262.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM117262.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
