Cellphone Insurance refused because of Incomplete Invoice

<p>Hi, </p> <p> </p> <p>My husband and I took out a new cellphone contract with Telkom at the end of October 2016 with minor issues. The big issue comes in us wanting to ensure our device for the last 2 weeks. The insurance company that we contacted required us to issue them with the invoice provided by Telkom with the relevant information on it: Device Make, Model, Model Number and IMEI Number. We contacted Telkom on 4 different occasions and every time we were told that they don't put these details on the invoice. We even went as far as going to the Telkom store where we purchased the devices from and they told us the same thing. So now the insurance company emailed us today, declining our application because there is no IMEI Number on the invoice. I find this to be *********** and highly annoying when we are told by the insurance company that they've never had this problem with Telkom. So now I'm wondering whether I made a mistake taking out a contract from them and who knows, maybe we should even think of changing service providers, because this for me is UNACCEPTABLE! </p> <p>Regards, </p> <p>MrsG</p>