Cellphone Contract - Wrong Billing

Please becareful when opening a new Cellphone contract with Telkom. I feel ****med. I went to Menly mall in Novemeber 2024, opened a new Cellphone contract plus smart watch. The total package as displayed on their broucher was R1660.00. I was extremely schoked to see that for 2 to 3 months im getting billed more than this amount. I used their customer care number to contact their billing department but for the longest time I couldn't even get through. I then decided to go back to the Shop at Menlyn mall where I took the contract. Luckily I found the lady who assisted me to open the contract. She was also very much schoked to see that Im paying more that what was on the broucher. She opened a case for me on the system and gave me a case number. She told me to use the case number to make follow up on their customer care line. I told her my challenges with that the customer care number but she said they wil contact me. Ok after some few weeks someone contacted me, I told her all my frastrations with the billing, the lady was friendly and reassured me that that she will help me. She asked me to email her a picture of the broucher showing the package that I took. She said she will send me an sms with her email address. After our call, she did not send me an sms with her email address instead she closed my case on the system because immediately after speaking to her, I received an sms stating that my case has been resolved and closed. To my schock, I called their customer care billing department to querry my case, I was told that my case has been resolved and now closed. Luckily the person assisting me was able to see the details of the last person who was assisting me and who closed my case. She then gave me that person's email address. I emailed the picture of the broucher showing the package that I took, but to this day. I still havent received any form help. Sometime when I call their customer care, they tell me to go back to the shop where I took the contract, and when I go to the shop they tell me its their billing deparment that must fix this matter. No one wants to take resposinbility. Telkom services are extremly poor and its dissappointing to be treated like this by one of the major network service providers in SA. Please take it from me, DONT OPEN A CELLPHONE CONTRACT AT TELKOM.