Cellphone Contract Device Fault

<p>My wife had an initial two-year contract with Telkom Mobile (8ta); she was given a Samsung S4 as part of the contract. Life was bliss, great benefits, and great value. At the end of the two year period, she was called by a Telkom Mobile Marketing company, Cell Direct. Her contract was renewed in December of 2015; and a Samsung S6 handset was delivered to her. Firstly, she was given a data package that was not part of the initial contract, costing her an extra R399 per month. We queried this, and the data package was eventually cancelled.</p> <p>Then her handset started overheating, and was no longer operational. We took it in for repairs at the Telkom store in May 2016; and upon completion of the repair, we were told to collect it from the Telkom store in July 2016. The handset was returned, and the repair was free, but there was no information of hers on the handset; this gave us the impression that they had probably changed the motherboard. Then in November 2016, the handset started heating up again and no longer usable. We took it in again on the 11th November 2016.</p> <p>A few weeks later (sometime towards the Christmas week), we were told to pay R188.50 assessment fee, which we gladly did. Then she received an SMSs saying that she must pay R1795.00 to get the device repaired as it was out of warranty!</p> <p>Now we want to know how this is the case because we took the device in before the one year warranty had expired and we believe that the device must have been faulty from the factory in the first place; this is due to the fact that the device had the same problem twice(over-heating), in less than 12 months.</p> <p>Can someone please help us with this?</p> <p> </p> <p>Best Regards</p> <p>Abraham Motsoane</p> <p>On behalf of Gloria Motsoane – 082 ********** </p> <p> </p>