PR
Pravesh R

1 reviews | Active since Sept 2012

28 Jun 2016, 08:38

CELLPHONE CONTRACT DEAL NOT GIVEN

<p>Good day,</p> <p> </p> <p>I have frequently visited the Telkom Website keeping an eye on their Cellphone Contract Deals</p> <p>Every time I have been there, I noticed a particular Cellphone viz Samsung Galaxy Core Prime. After a few months, I decided to take this phone due to its budget price. I advised the Manager via email that I would like to take up 3 contracts for R99 each</p> <p>He responded and now says that this device is out of stocks and has been out of stocks for a while and that they would not be getting stocks again. Surely if a device is out of stocks, the website should be updated at least within a week? Why is Telkom misleading the consumers and keeping devices put of stocks on the website deals?</p> <p>Further he stated that all deals are subject to availability. Where on the website does it state this as I have search and did not find it. I am sure Telkom has hidden this clause somewhere but I is it not easy enough for all consumers to see.</p> <p>This is clearly Telkom fault for advertising devices that were out of stocks for a considerable period of time and not updating their website.</p> <p>Hence whether Telkom has to go and buy that particular device x 3 and give the deal to me or give me a higher priced Cellphone x 3 for the same price of R99each, its Telkom choice</p> <p>I will not accept negative feedback</p> <p> </p> <p>Regards</p> <p>Pravesh</p> <p> </p>

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Replies (4)
PR
Pravesh R's update29 Jun 2016, 05:46
Reviewer Update
Still no feedback from Telkom. Very poor customer service!!!
PR
Pravesh R's update30 Jun 2016, 06:58
Reviewer Update

Still no one has assisted me. Does it take so long for youll to provide feedback?

PR
Pravesh R's update30 Jun 2016, 09:43
Reviewer Update

When do you'll plan on calling me?

PR
Pravesh R's update08 Jul 2016, 12:52
Reviewer Update

Telkom now says they have stock. and said i have to apply for one line and wait 48 hours for confirmation. Without any confirmation, monies was debited from my account, now the sales consultatn refuses to call me. i have called telkom many times and left messages and email sent emails but with no joy. i actually required 3 contract which i did state initially. TELKOM NEEDS TO CATCH A WAKE UP. VERY POOR SERVICE.