cellphone contract complaint

I called Telkom on Wednesday and spoke to Ntombizonke (ref: ********** 88) who was able to explain why my bill is on R2472.26, she then advised me to go to the Jabulani branch because they put me in the open line and this is not what I agreed to, I did specify that i don’t want an open line, the sales consultant there told me that I will get 10 GB data for 3 months and now I am told I am owing an amount which that I was not supposed to owing this much if I was not mistakenly put into an open line by the Jabulani sales agent, I went to Jabulani to query this and they advised that i must speak to billing, which I have been try to call and the lines where busy. I finally managed to get hold of Telkom billing on the date: 07/06/2019 time 4:56, duration of the call: 28min 38 second I spoke Tokolo Mbisha who was not listening to me we added up arguing on the call and the level of service he provided to me was just not of business standard, I added up being agitated by his tone and sarcasm, I am really not happy about the way my query was handled, I asked for a call reference number and he refused to provide me with that he said that Telkom does not provide reference numbers, I then asked to speak to the Manger, Tokolo kept on putting me on hold and when he came back he said my Manger told me to tell you the same thing I told you, I kept insisting that I want to speak to the manger and I ended up not being assisted however I got a scripted robotic response from him, he was rude and kept on pushing me then I ended up speaking inappropriately, the level of service was so bad that I would rather cancel and just stop this , this was the worst of service I have experience, Imagine an agent telling you that they don’t mind you holding until 12 am, they are getting paid to tell you that you.....I never got the reference number for this call because Tokolo was trying to conceal the call to prevent me from complaining as he was giving me a bad service from start to finish.

I am not going to pay an amount of R2500 , I did not agree to those terms, I was told by Jabulani branch to speak to billing so that this can be changed, if Telkom can check on the system I was changed from open line to capped data on Wednesday. and now I am told that I am liable for something I did not know about, I thought I was within the limits and the agreement was when my minutes is finishes and data its finished its finished then I will need to wait for the next month top up.

Please can this be ratified and can someone educate Tokolo Mbisha to value customer service and he must get proper training.

I want someone to call me, I am not happy and I will take this as far as the ombudsman.

Yours truly An unhappy client Gloria Searole