Cellphone contract cancelation not done

<p>On the 24th of November i went to the Marshaltown Telkom Branch to have my contracts cancelled as they were due on the 5th of December. Thapelo assisted me with this process. We fillies in the forms and he took a copy of my Id and assured me that he will forward my forms to the cancellations department. I did not get a reference or case number or anything, he just said that within 21 working days it will be cancelled. Its been 15 working days and i havent heard from Tellom so i decided to visit the branch to do follow up on this. I found that Thabiso was not in today so i asked his colleague instead. His colleague told me that they no longer do cancellations in store and gave me a form to actually fill in (the same one i did on the 24th of November) and mail it myself to cancellations! Meaning that i will have to wait another 21 days for this and in the meantime pay for the contracts still!</p> <p>why ddnt Thapelo tell me of this if it was the case? And also why didnt he send my stuff theough because they cant be picked up on the system? </p> <p> </p>