cellphone contract

i had a cellphone contract with Telkom , paid up . a few months ago i got a call from a company trying to assist me by removing a red flag from my name because I'm owing Telkom R200 and some odds . i was so surprised as they have never reached out to me and i now have a red flag on my name . i couldn't understand how i owed them while I'm a debit order customer , they debit on the day i get paid so there's no way i didn't have money in my account for them to debit me .

secondly i wanted to upgrade my contract and the fact that i have an outstanding balance , it will not allow me to get the upgrade . the consultant that assisted me actually offered to make the payment for me as i urgently need an upgrade . trusting the consultant will assist me , i sent him a cash send on Monday and asked him to send me the proof of payment of which he still hasn't done . i called the store this morning ( Telkom vangate mall branch ) and the guy that i spoke to said he will take down my details for the manager to do an investigation and they will call me back . to date , i haven't received any call from the manager and still no proof of payment from the consultant !

pathetic service as always !!