1 reviews | Active since Aug 2016
Cellphone contract
<p>I will never take another cellphone contract with Telkom Mobile or renew my contract. They have the worst customer service ever. I've been waiting two months for an answer on my query with them. Every time I phone, they make notes and when I phone back a week later, no notes can be found about my query. Its not the first time I am having problems with them. They just simply ignore my query and hope the problem goes away. I've never had such bad service ever.</p>
Hello bradleylane
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello bradleylane
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
On the 20/09/2016 I got this reply back:
Customer was charged correct for the July invoice, customer is liable for Device’s fee X2 as she will only pay 23 months over 24 months on her current invoice.
Customer not available
+27 79************* Good day, regards: ********** 2, please note that for the 1st bill of the new contract, we charge double for devise fee as you only pay for 23 months only. Telkom letlagd1 06 July 2016, 16:25”
So I under stand that the first bill of a new contract they will charge double for devise as I renewed the contract on month 23. But I renewed the contract a year ago and still I want to know why I was charged this fee a year after I renewed the contract. It clearly states that this is charged when I renew a contract. This is my question and nobody can give me a answer.
On the 20/09/2016 I got this reply back:
Customer was charged correct for the July invoice, customer is liable for Device’s fee X2 as she will only pay 23 months over 24 months on her current invoice.
Customer not available
+27 79************* Good day, regards: ********** 2, please note that for the 1st bill of the new contract, we charge double for devise fee as you only pay for 23 months only. Telkom letlagd1 06 July 2016, 16:25”
So I under stand that the first bill of a new contract they will charge double for devise as I renewed the contract on month 23. But I renewed the contract a year ago and still I want to know why I was charged this fee a year after I renewed the contract. It clearly states that this is charged when I renew a contract. This is my question and nobody can give me a answer.