Cellphone contract

Somebody from the customer care called me and told me that im due for an upgrade and i am allowed to get a Samsung J1 and will be delivered the following week. I waited for two weeks then called and enquired then i was told that i upgraded to an iphone 8. I cancelled the upgrade at sales department and tried to upgrade at one of the telkom branches in wonderpark pretoria but could nit as the system did not allow me to. And the official who was assisting me could also not understand why. I called Telkom mobile twice and could not be assisted and promised to be called back till i decided to write this review. I am paying on a monthly basis and i deserve a better service. I need to upgrade without any hiccups.