TM
Tatum M

1 reviews | Active since Jun 2016

06 Jun 2016, 06:27

Cellphone Contract

<p>I am really disappointed with telkom firstly my contract was endingin May and I called and I asked when does it end and the agent forgets that oh client for it to be terminated may i send you a form for you to complete.</p> <p> </p> <p>I get a statement this past Friday for over R500 and they also stuffed up my billing not happy money doesnt grow on my back and I must suffer for your customer service agents lack of infomation considering I called to confirm something this important and also on friday your Agent Amos Singh felt me been angry and venting is a laughing matter and giggles on the phone that is to add insult to injury and in turn tells me it will take 30 days to cancel.</p> <p> </p> <p>I am no happy about that and no one sends you an email to confirm do you wish to continue NO! Telkom just continues with it and I declined you upgrade and everything but clearly you dont communicate with your other departments i have just about had it someone needs to have this contract terminated ASAP .</p> <p> </p> <p>I a have been patient with you for 2yrs and now you want to bill me because of we forgot to include the last few things i am not your ATM that ag the client will understand I have not missed a payment in this 2 yrs and all was done on the days you needed to.</p> <p> </p> <p>You debit me to add in things that was meant for May month debit i dont think so i will pay what i owe i will be fine using pre paid because i can manage my spending you just messing up my budget because you want to bill thinsg to your pleasing i want this corrected Today.</p>

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Replies (1)
Telkom
Telkom's reply06 Jun 2016, 10:14
Official

HI Dutchesjb

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,