Cellphone Claim

I am very much disappointed with the service I'm getting at Telkom, I was hijacked and when I went to the Telkom Direct store they told me that I need to claim online. That was done on the 11 November 2022 and on WhatsApp they advised me to send through all the documents they needed and I sent through on that same day, and they said that the turnaround time is 48-72 working hours and it is way past the turnaround time I have been waiting since then. I have been calling and I have spoken to 10 different people everyday the last person I spoke to was Yolanda Jonas and she told me the same thing again that someone was going to call me. Is this the way you guys treat your customers, I am not happy at all and it seems like no one can help me, I spend my time calling people that don't even care about us yet I'm paying for the contract and it's not fair honestly. I need this resolved ASAP! Please contact me on this number ***