CELLPHONE ACCOUNT ERRONIOUSLY SUSPENDED DUE TO SYSTEM

i have been a loyal customer with telkom for years!! Today I received the following sms :

Telkom SA: Dear Customer, your service has been suspended due to non-payment. To avoid further disruption, please make a payment as soon as possible through the MyTelkom App or by visiting https://www.telkom.co.za. For help, contact us on 081180

I was stuck at a friend's house because my internet were suspended as well as my airtime. I went into my banking app and confirmed that my account is paid in full. Next amount payable is for end of August 2025. I went to a branch furiously because my account is up to date and I got suspended.... The agent were very nice helped me to the best of his ability but unfortunately Telkom is making use of system to service customers. In this case account limit (only payable next month was R18.00 above the limityes... correct R18.00 above the limit. The reason why I received the above message... the message however reflects a whole other story. The agent advice they can not do much butn request a higher limit but that will take days to correct so I dont have a celphone for days because of a system who treats a human .... Really a courtesy sms (or call) could have sorted this in minutes... Telkom's system suck I think they should use the system to service systems not humans... Very Very unhappy I paid their R18.00 and my service is still suspended... what nice custumer service and the service gets blamed on a system... not good Telkom not good!!!