Cell phone warranty / bad service

Hello Peter<br> <br> <br> On the 08/02/2015 I took a cellphone contract @ Telkom Mobile - South gate.<br> <br> On 03-03-2015 I personally reported the fault of the device to a branch clerk<br> Mr Jeremiah Bopheko who received same and promised that the agent responsible<br> for repairing the device will contact me regarding progress made in fixing the device.<br> <br> Further on 20-05-2015 I received a mobile text message saying \Mr Ramathibela<br> your device is awaiting payment of R188.00 in favor of Telkom Repairs. Quoting<br> reference number TRL000212 on the bank deposit slip"<br> <br> Subsequently one lady by the name of Beverly called me on my mobile to check whether<br> am I going to accept the quote"