Cell Phone taken in for Repairs - Phone Missing

We took our Apple IPhone 5s in for repairs to Telkom Mobile in Greenstone on 24/9/2015 which is still under warranty until 29/11/2015.. Sbu at Telkom Greenstone branch confirmed that the phone will be in for 21 working days. As at today the phone has now been in for 28 working days with no response. I phoned your call centre Tel: 180 today and waited for approx. 20 minutes before someone eventually decided to take the call. I spoke to a Nokuphila and quoted the reference number of the repair as TRJ007134. After being kept on hold for quite some time Nokuphila cam back to me and stated that nothing could be found on the system and that we should go and query this with the store where the phone was handed in.<br> We then went into Telkom mobile in Greenstone today and they checked in the back storeroom and came back and told us that the phone was not there.<br> There seems to be absolutely no customer service at Telkom mobile at all. Your call centre does not give a damn and neither does your Greenstone branch. I now demand that this issue be resolved and the phone be found or replaced with a new one as a matter of urgency.