Cell Phone Suspension Complain

I have a Telkom Cell Phone Contract with Telkom. My debit order went through on the 28 October 2020. My cell line is suspended. I have been phoning the Call Centre to have them reinstate the services so that I can utilise them. Everytime I contact them, they promise that the line will be opened in 4hours. Despite phoning them several times, they have not reinstated my cell. Wonder if there is any other way to get help at Telkom besides the Call Centre