Cell Phone Services cut off for close to 3 weeks now!

Well to start it off, I have an agreement with Telkom to debit me on the 25th of every month but last month they decided to debit on the 24th and there was no money in the account and it got rejected. They then proceeded to immediately send it through to a third party collections agent (or so they tell me) and closed my line.

Having closed the line, I called them and alerted them of the transaction and had money in the account for the debit to happen again and they did debit on the 21st of September and granted I let 48 hours go by without calling them again. On the third day I called and the call center agent said it would be open in four days and refused for me to speak to management, so I let that be. after 5 days I called back because nothing had changed and the same happened and they asked me to send through my bank statement to prove that they debited on the wrong day and I did, but nobody acknowledged it and it was left like that.

On Saturday the 30th of September I called back and the call center agent assured me that the payment would reflect on their side by Monday the 2nd of Oct and that by Tuesday my line would be re-opened, Yet nothing has happened still. I called in this morning to see what would happen and the call center agent says I have to wait for 14 working days from today for it to be opened and also refused that I speak to management, he said he would email the manager and when I asked to be copied in the email he rudely said I can't be in contact with the manager.

This is now becoming a problem because I use the line for business and I am losing business everyday that the line is off and nobody wants to escalate it or let me speak to management, regardless of the fact that they received payment. There seems to be no resolve for this issue and the call center agents don't seem to care that I am losing business, as long as they get their money at the end of the month, my business is of no consequence to them. This service is utterly distasteful, down right disgusting.