Cell phone repairs longer than a month
<p>I booked in my faulty cellphone (under warranty) on 04/12/2016 and the consultant told me it will be 11 days to repair. He said I will get an sms and then a call from the store when it's ready.</p> <p> </p> <p>I got the sms, then followed up at the store last week. No phone.</p> <p> </p> <p>Today is the 11/01/2017 and I still haven't heard from them. Must I keep running to the store to check? How much longer do I have to wait for my phone? Telkom should honour their turnaround times or at least give feedback of which there is none!</p>
Hi, thanks for your response. No-one has gotten back to me as yet. Also, do they have all my details in order to assist me?
Hi, thanks for your response. No-one has gotten back to me as yet. Also, do they have all my details in order to assist me?
Hi, there are different numbers. On the top left job number it is TRJ030551 with barcode, and ********** ********** 7 with barcode. On the top right it is Courier IT Account No: 13463.
When can I expect to get the phone back? If this takes too long, a new phone should be issued to me.
Hi, there are different numbers. On the top left job number it is TRJ030551 with barcode, and ********** ********** 7 with barcode. On the top right it is Courier IT Account No: 13463.
When can I expect to get the phone back? If this takes too long, a new phone should be issued to me.