Cell Phone purchase imposiible

I vistied a telkom outlet in Greenacres Port Elizabeth in order to purchase a cell phone contract from them, only to be told that they dont have the particular make and model of the cell phone they advertised online, so I proceeded to look for other models, I found one the hauawei P10 Mate pro, and said that i would like to purchase this model; the sales lady proceded to say that model is not sold in this store. So we went through the brochure and came across a model in the same range, although alot more expensive.

The sales lady went on to mention that, while discussing the contracts fine print, that the contract is open ended meaning that should I use more than the contract makes available in the form of airtime or data that it would continue working and ill just be billed for it at the end of the month. I refused to accept that and asked for a limit to be implemented of R1 and they said that they could only limit it to R500 over the contract value and that should I require it to be lowered further it would take a full calender month to implement.

The sales lady went on to mention that there systems are not working properly for quite some time specifically with regard to the porting of old numbers to the new contract. and she things that the systems will be repiared by sometime next week. In other words porting your old number is not possible. this is unacceptable.

The sales lady went on with the security questions asking me about debit orders from my bank account, my wifes name, id number , registered business name , bond installments , last debit from my bank account etc. A whole mbarrage of questions I dont quite know the answers too. Needless to say I failed the interegative questionair only to be told that I have one more chance, This one I also failed and the sales lady siad that she is so sorry for the delay but that the contract has been placed on hold pending an investigation of ******** activity... That was the last straw-I said cancel everything, it is clear you dont want my business and despite me giving you numerous chances you have demenstrated a clear unwillingness to remedy the situation.

TO ANYONE CONSIDERING PURCHASING A CONTRACT FROM TELKOM BE WARNED, YOU WILL SPEND HOURS WITH A CONSULTANT, AND GET NOWHERE. THEY ARE TOTALLY AND COMPLETELY UNHELPFULL, HAVE NO STOCK ITEMS AND MAKE IT IMPOSSIBLE FOR YOU TO ACTUALLY WALK INTO A BRACH PURCHASE A PHONE AND WALK OUT. tHE CUSTOMER SERVICE IS THE WORST IVE EXPERIENCED ANYWHERE.