Cell phone ordered and confirmed online-still not delivered yet money taken off my account

<p>I ordered a phone online via The Big Deal on FreeMe 1GB with a Huawei Nova 32GB + 16GB Micro SD Card + A1 Fitness Band on 18th March 2016 and was advised that the following would occur.<br /><br />An agent will be in touch within seven working days. All I would need to do when they<br />call is confirm the details of your order.<br />In the meantime, they would do some credit vetting.<br />Once I confirmed your order over the phone, my brand-new device should be with<br />you within three to five working days.<br />If I think something went wrong, please send an email to ********** with<br />my ID number as the subject line. In the body of the email, please include name, surname,<br />contact details and order number.<br />Alternatively, you can call 10213 and enter the code 4562 to speak to a