CELL PHONE NUMBER MISSING ON THE TELKOM SYSTEM

On 16/02/16 I attended the Woodlands Telkom branch to hand in my handset for repairs. In light of the fact that I have a nano sim and that my temporary phone only takes a micro sim I asked the assistant to guide me on whether I must buy a sim adapter or do a sim swap. The assistant indicated that a sim swap will be better. I specifically asked whether my number will be in use with immediate effect as I need my phone for business purposes. He confirmed and did the sim swap. Needless to say it is 18/02/16 and my number is STILL not working. I attended the store twice and they said I must wait a few hours. I called the call centre and they couldn't trace my number on the system. Surely it can't be that difficult to address the problem. Telling me to wait another few hours is simply not going to cut it.