1 reviews | Active since Mar 2009
Cell phone - I am at my wits end with you lot
My cell phone account got into arrears. I tried to pay my account but you made it impossible:<br> The 'My Telkom' site doesn't have a payment facility.<br> The Telkom shop doesn't do account payments any more.<br> The Telkom shop can't give me the account number for EFT.<br> The android program refuses to validate my sim card.<br> The number that I have to phone when I have paid goes to fax.<br> The email addess that I can send proof of payment to bounces.<br> <br> After much messing about I finally paid the account. I waited for a week and with no response from you. I phoned this morning and the lady told me that she sees that the payment had been received. BUT that you CANCELLED the number. Great. I ask her if I can speak to somebody about resolving the problem, no she says, she will pass it on to cancellations. Great, so now I have a contract that I can't cancel, a phone that I can't use, no telephone number and nobody to speak to.<br> <br> ...eish...<br> <br> BTW: It doesn'tt even help that I put my cellphone number in the field provided because you can't contact me on it anyway!<br> <br>
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
