AH
Adrian H

1 reviews | Active since Mar 2009

01 Mar 2016, 15:15

Cell phone - I am at my wits end with you lot

My cell phone account got into arrears. I tried to pay my account but you made it impossible:<br> The 'My Telkom' site doesn't have a payment facility.<br> The Telkom shop doesn't do account payments any more.<br> The Telkom shop can't give me the account number for EFT.<br> The android program refuses to validate my sim card.<br> The number that I have to phone when I have paid goes to fax.<br> The email addess that I can send proof of payment to bounces.<br> <br> After much messing about I finally paid the account. I waited for a week and with no response from you. I phoned this morning and the lady told me that she sees that the payment had been received. BUT that you CANCELLED the number. Great. I ask her if I can speak to somebody about resolving the problem, no she says, she will pass it on to cancellations. Great, so now I have a contract that I can't cancel, a phone that I can't use, no telephone number and nobody to speak to.<br> <br> ...eish...<br> <br> BTW: It doesn'tt even help that I put my cellphone number in the field provided because you can't contact me on it anyway!<br> <br>

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 17:00
Official
Hello AdrianH,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.