Cell phone contract

I app**** for two cell phones over a month ago which was a approve, I received one of the phones on the 1st and have been checking every week if the other one has arived as yet, everytime I am told next week, tomorrow or whatever the hell other day but yet I still did not get the 2nd phone. I app**** at Parow branch before this and they also gave me problems so I went to N1 City thinking that things will go better there but to my dissapointment they are just as bad. The other problem that I am sitting with now is that the phone I received is not even a month old and is freezing then switches off and they told me I must send it in for repairs, repairs my ass, the phone should not be giving any problems at all which is why I want it replaced and if not I want these contracts cancelled if this matter is not resolved asap because you people are wasting my time and money.