SD
Sthabiso D

1 reviews | Active since Aug 2016

03 Aug 2016, 09:33

Cell phone contract

<p>My name is Sthabiso Dladla from Durban (KZN). On January I took a cellphone contract (iPhone 6s) No. +27 (61) ********** from Telkom Durban Branch. I've never find joy from the first month, they first debited me for two (2) phones and I went there to report it but nothing was done. I then didn't pay for the 2nd month hence they charged me for 2 phones. My line was then cutted and I couldn't make phone calls. Ben trying to resolve this issue for several months and I get sms's of case numbers but yet nothing has been done. I am up to date with my payments but but I have only been given one month to use the line and it's been off since beginning of February. I am so angry and I even want to cancel this stupid contract but they do not want me to. </p> <p> </p> <p>I hope this matter will be addressed and come to an end and be given all the airtime and data I've been paying for while they didn't open my phone.</p>

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Replies (1)
Telkom
Telkom's reply03 Aug 2016, 20:46
Official

Good Day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,