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I went to the store as I noticed the payment due, R 799.70 for the 28 Feb 2022 is not the usual amount I pay per month, went through my bank statement and saw a payment that went through then bounced back, this was a back and forth the whole time on my bank account, even rebate credit was added to my account even though I am not an employee of Telkom, my mom was, Susan Strauss (27/03/1970). I received the statement for the payment due on 28 Feb 2022 which had a total of R799.70.

I went to the store, Zevenwacht Telkom, in March to advise the consultants I am no longer working and want to change DD details, and also to enquire regarding the late payment fee added on 05 Jan 2022 as shown on the statement as I had sufficient funds, the payment was taken then refunded multiple times. I was advised a service request will be logged for this but nothing has happened. I was also advised by the consultant that a full payment needs to be made before banking details can be changed, payment was made which brought the account into credit as per the Feb statement.

The Feb statement shows 3 payments, payments of R400, R800, and R399.70 made on the account as shown on this statement which is R1,599.7 in credit. The previous balance plus the current was deducted from the credit. This left the account with a credit balance of -R 601. As per the statement, on 01 Mar 2022, it shows a credit amount of -R601, however, on 03 March R399,70 payment rejection fee has been added. I don't understand why this is the case when there is a credit on the account. I went back to the store and they confirmed that the R399,70 payment rejection fee should not be added as there is credit on the account, and raised a call back with the billing team. I spoke to a lady in the billing department who advised these late payments were from previous statements which makes no sense because if it was the case, the payment rejection fee should reflect on those specific statements.

I would like this fixed, and the R399,70 payment rejection fee added in error added as credit as I have made full payment for R 399.40. I have been dealing with this since last year and no one has assisted me.