Cavendish Square Service

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">Good Evening</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I had a very unpleasant experience in you branch in Cavendish Square Cape Town and shocked by the level of service and how it was handled.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I visited your branch as I was due for an upgrade. After being advised the phone I wanted was out of stock I asked for the Samsung S7 EDGE.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">After all paperwork was filled in the sales representative came back and advised that I do not qualify for a 3rd contract. I then advised him that I did not want a 3rd contract (add on as he named it) I was there for my upgrade. This in my opinion was bad service as he assumed and did not check the system to see it was an upgrade. This resulted in more time waisted waiting in store patiently as he again had to redo the paperwork.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">He eventually came back advising that everything has been approved, giving me a piece of paper and pointing out where to sign. At this point you trust that the sales representative would have filled in everything correctly as I CLEARLY said I wanted the Samsung S7 Edge. So I signed as he stated what I would be getting with my package. Not repeating what phone I will be getting.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I signed paid the upgrade fee of R150 and waited to get my new phone.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">He returned with the box and opened it in front of me. While handing the box to me I noticed that something wasn't right only to realize that it was the wrong phone! He upgraded me to the Samsung S7 and NOT the Samsung Galaxy S7 Edge as I asked for. At this point I got upset as this was now the second mistake he made after sitting in store for more that an hour and a half due to his mistakes. His reply was " o well we don't have the S7 Edge anyway"</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I asked to see the manager as I said I don't want the phone, and won't settle for something due to sales representative's mistakes. Upon return with his manager he argued that he did advise I was getting the S7. Obviously as he did not want to get into trouble for not doing his job properly. The manager advised that there was nothing that could be done ?!?!?! And I will have to take the phone as the box was already opened although I haven't touched the phone. Alternatively I could cancel the contract and pay a fine??? Of how many thousands.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">This is completely unacceptable and I expect Telkom to supply me with the correct phone that I asked for in the first place.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px;">Await your urgent response as sending an email to ********** DID NOT WORK </p>