Cause Telkom have no real competition

<p>I live and work in JHB, I decided to go to Durban to my parents for my 30th and subsequently Diwali on the basis that they have wifi so I can still work. The wifi went down on Thursday night (understandable, these things happen). Friday morning I called Telkom and was told they would send a tech out. Midday a very rude lady calls and says the guys are working on the cable and she is closing this call to which I responded that she should sent a tech out and we will pay the service fee if need be. Everyday since my mother has been calling Telkom to no end, no resolution and bad customer service. Today is TUESDAY - 5 days later ! My mother is a 62 yo who is made to plug n unplug cables all day by agents! This is ridiculous! Still no resolution in 5 days from a company with a 24 turn around on these issues! </p>