Catch a wakeup Telkom!!!

We are currently do not have a landline connection since End February 2018 due to the theft of the copper cables. We then heard about the lookalike landlines and app**** for that in July. After 2.5 months we eventually received the phone in October. Its been almost a week and a half and there is still no connection with numerous calls to the call centre. The first 2 consultants that assisted me just sent an email through for connection. The 3rd consultant that I spoke to informed me that a ticket had to be created in order for the line to be activated. That was an entire week ago. I even went to the extent of chatting to a supervisor after an encounter with a very rude consultant. After that day I called after a further 48hrs and my complaint was escalated to the consultants manager who was copied on the email. After 6 calls I have had enough. Tired of holding on and repeating myself over and over again only to be told that the connection will take another 48 hours. Do I have to now wait another 2.5 months for my landline simcard to be connected??? what is the problem Telkom? Your service is terrible together with some of the consultants who are clueless and have arrogant attitudes. I received an email just yesterday asking me to upgrade to this wireless lookalike device when i already have it sitting in my home waiting to be connected. Does Telkom even know what they are doing? I have been holding on for 40 minutes with 10213 with no answer and started typing this review. Hopefully this complaint will give me a better response and resolve my issue!