Cat still trying to bark with the Big dogs

I logged an order for a fiber line move on 15 March 2018 and I got a phone call from Telkom on 24 March 2017 and we agreed on installation on 25 March 2017. I waited the whole day with no phone call from the technician. I phoned them today (26 March 2018) and they informed me after 16 mins of waiting for a person to answer that the waiting time is between 7 and 21 days and I must wait. I also asked in the my initial request that my old line must only be disconnected on 27 March 2018 and they did it on 23 March 2018. They are quick to leave a customer without Internet, but not completing the move. The Telkom App is the not worth the data I used to download it. It is full of bugs and the order information does not correspond with feedback I get from the person that I talked to on the phone.