Cashier gives incorrect information

On 31 July our phone line was disconnected. Our mistake I admit. On 7 August we went to the telkom offices to find out what is needed to be paid. We were told R500, but we decided to pay a R1000. And it was confirmed that the line will be reconnected by this morning. This morning 8 August, nothing. I phone the call center and they inform me the full amount needs to be paid. I drive back to Telkom Centurion and pay the full outstanding amount. I phone the call center from there and they give me some story of it can only be reconnected in 48 hours . I finally get hold of Michelle at the Krugersdorp call center who finally gives me the correct information. I get sent back to the telkom branch, livid. But with the correct information. I speak to Clint who, within a few seconds reconnects the line. Why did I have to drive to and fro 3 times to have this started? Who is going to compensate me for time and petrol? Because that is money. If I had teh correct information the first time, this could be sorted loooooong ago.