Cash ***

I will never recommend anyone to take out a contaract with Telkom because trying to cancel it after the contact expired is a nightmare. They have debited me since February even sending me emails confirming my new upgraded device is on its way yet I have not upgraded my account neither app**** for a new device. I call the call centre and spoke to so many people who clearly have no idea what they are doing to say the least. I spoke to a Ntlantla Hlohlongoane ans he tells me I need to go online to view my active accounts and then cancel online which I did but to my surprise, NO active accounts. So I email him about 4 times and NO response. I then go to the Telkom service provider office in Claremont to try and sort out this contract that just doesn't want to end and after 2 weeks I get an email from Simone Semantha on 14 August saying that my case has been closed and my cancellation is effective 31.08.2018 and I feel this great relief finally I am rid of Telkom. On 05.09.2018 I get my statement emailed to me and to my surprise Telkom is debiting my account with R608.00 and in BOLD on 01 October 2018. Guess what they debit my account on 14.09.2018 and my debit order is rejected and now I am livid. So I call the telkom number 081 180 and speak to Tembikile who tells me that the collections department is delaing with my account. NOBODY at TELKOM had the decency to call me regarding the account!! So I call collections with the number given 0 ********** 28 and guess what the lady there tells me your account is not at collections. Did you receive any sms from Telkom and obviously my response was NO. So I call Telkom and speak to Tembikile gain and guess what she tells me, the system is offline and she cant check my account but I must just pay the money I owe!!! WHAT THE HELL!!!! She then tells me that they don't have a head office and that the collections department doesn't have a phone number..OH MY GOD!!!!!! really such a big company taking money from us every month and nobody knows anything not even a telephone number!! So I ask for the supervisor and guess what, the supervisor cant come to the phone now. I am at my last with this company because now the bank has a RD on my account which was so unnecessary because if TELKOM had the decency to call me and let me know whats happening from February already this could have been avoided. I will NEVER take out another contact again and I demand an apology letter and a letter to my bank as Telkom is ruining my credit record now too. I WANT THIS SORTED AS SOON AS POSSIBLE!!!! Can someone competent please call me.