Case Unresolved

<p>Last week Monday I contacted the call center to change banking details where I was advised by a consultant that my banking details weren't being updated and was given a case number due to the system error, I asked when would this be attended to and was advised that it would take up to 72 hours, a week later and no call. I contacted them again today and spoke to Zama who also advised me that the case is still not resolved and requested I do a manual payment as my debit goes off today. I must now inconvenience myself by doing this instead of having the case resolved like they promised almost a week ago. Absolutely pathetic service from Telkom, very disappointed </p>