Case: SM224786 getting not further? been months now and not winning.

<p>We are getting not any further - see previous response on ****opeter - we then got one email from telkom stating it's been addressed on 20April and no-reponse since??? </p> <p> </p> <p>--------- Forwarded message ----------<br />From: <strong cl***="gmail_sendername">****oPeter Telkom</strong> <span dir="ltr"><***></span><br />Date: 20 April 2016 at 15:31<br />Subject: Re: Your TelkomZA Case: SM224786<br />To: "***" <***><br />Cc: Copy Socia <***><br /><br /><br /></p> <div lang="EN-ZA"> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;">Good day <span style="color: black;">Jay </span><u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;">Kindly be advised that your query is escalated to our team to ***ist further.<u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;">We do apologise for the inconvenience caused.<u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: Arial, sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;">Fridah<u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;">Specialist: Social Media<u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;">Division : Customer Services-SOC<u></u><u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;"><u></u> <u></u></span></p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #222222; font-family: arial, sans-serif; font-size: small; background-color: #ffffff;"><span style="font-family: 'Arial Narrow', sans-serif;">Tel: <a style="color: #1155cc;" href="tel:081%C2%A0180" target="_blank">081 180</a>/ 10210<u></u><u></u></span></p> <p><span style="font-family: 'Arial Narrow', sans-serif;"> </span></p> </div> <p><br /><br /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">****o angelMOJO,</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Thank you for making contact with us and bringing this to our attention. </span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">This response serves as confirmation that your query has been received. Please be ***ured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Interaction ***</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Regards</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">keagan</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Telkom Social Media Team</span></p> <p> </p> <p> </p>