Case resolved but refund still not paid

My case number ********** 6 was subbmiteed on 18/06/18 and only resolved on 29/06/18

I was requested to send through my bank statement on the 29/06/18 and I rep**** the same day on 29/06/18. I was promised my money will be returned to me by 10 working days

Its now the 23/07/2018 after 5 phone calls to Telkom and escalation no one from Telkom has still called me back.

I have been a Telkom customer since 2013. I currently have 3 contracts with Telkom mobile and will not be renewing my contracts due to such bad service! If I owed Telkom money i'm sure my lines would of been blocked but since the tables have turned I guess they do not bother!

I have wasted time and effort constantly since the 13/07/18 calling! I will take my business else where since Telkom does not appreciate my +-1000 a month!

I want my money back in my account ( you have my account details ) and I do not want to wait 10 more working days for it! This issue needs to be sorted out asap because to Telkom this may be a small amount but to me its not!

I will be waiting your urgent reply