***** case protected by Telkom employees

I have a contract with Telkom which I opened in 2022. My instalment suddenly increased this year, I then went to Telkom to find out why my instalment increased… I then found out that someone changed ownership without my consent and I was never at the store nor did I receive a call. I opened a ***** case with Telkom I was given a ref no and I was told that they will look into it and resolve it. I opened that case in may till today. Today I went to Telkom they told me that Telkom Rustenburg gave feedback that the matter has been resolved with the customer. I’ve never been called by Telkom to talk about this issue. My phone has been blocked because I can’t pay for the phone that I signed up for I have to pay for both phones. I cannot afford to pay for something I didn’t sign up for and it’s messing up my credit score. It’s an inside job. The person that changed ownership to my name works at Telkom I open cases but I’m not getting any help. Please help anyone that can help me your help would be appreciated

Thank you