Case opened but still nobody cares!

Hi. <br> i have opened case about my billing issue last week and i have also open case hellopeter too. my contract over November but telkom keeps debiting for my old contract. <br> Could someone please let me about this case? it is really frustrating. i was so hapoy with last two years with telkom.Are you really care about loyal customer or you want to loose them. <br> decision is yours. <br> best regards <br> Mustafa CINARCI<br> ***