Case Number: ***9

Good day,

I am writing to formally lodge a complaint regarding the ongoing and unacceptable issues on my Telkom account.

For the second month in a row, my service has been suspended without any valid reason. I have been a Telkom customer for more than 10 years, and my account has always been on debit order. I recently upgraded to a higher plan after Telkom contacted me, and since that upgrade, everything has gone wrong on your side.

Every month, my service is suspended due to so-called “limit issues,” despite the fact that my account is paid via debit order and there is no outstanding balance. This is a pure internal error and a sign of ongoing administrative incompetence.

This situation is causing unnecessary disruptions, and I expect it to be corrected immediately.

I request the following:

Immediate reinstatement of my service.

A full investigation into why my account keeps being suspended.

Written confirmation that this issue has been permanently resolved so it does not happen again next month.

Reversal/credit of any wrongful suspension fees or charges.

I trust that Telkom will treat this matter with the urgency it deserves.