Case number ***- I want my data bundle

I am very disappointed in telkom. I purchased a data bundle on the 25 of April for 1GB up until today I have not received it.

I received an sms apologizing about the delay and that my recharge will be processed. I called in and was assisted with this on the 12 May after waiting so long. I was given a case number and told my data should be loaded within 48 hours. 72 hours later I call in again, now I'm told I cannot be assisted because the contract is not on my name, ever since I had this phone, I call for my own enquiries and I always am assisted. Where is the consistency? If you are saying you are protecting our information then why is this done only when it suits you?

Either way, I get my sister on the phone to speak to them. And now they tell me I must wait till end of the day again. I want my data, I don't care how this is done. This is more than inconveniencing, and on top of that I have to deal with your rude consultants.

And try practice some consistency in assisting your customers.

Case number ********** O. Stuurman