CASE NUMBER ***1 AND CASE ***9| New Case number ***6 - Pathetic Service

<p>Good day,</p> <p>Without prejudice and pursuant to my rights I wish to give feedback on this case:</p> <p>I have to date not received feedback from a technician/call centre. I have contacted the call centre and asked to speak to a team lead and was put through to a lady by the name of Charmaine at 16:55pm 13/10/2016 </p> <p>She has advised that "They are still investigating", she also advised that I am supposed to received feedback i.e case assigned or under investigation.The only emails/smses that I have received are to advise me that the case has been logged. NOTHING further.</p> <p>Telkom never ceases to amaze me by their pure lack of empathy for their customers.</p> <p>I have not been able to connect to my internet for two weeks now (Regardless of connecting with Lorenzo, as the speeds were negligible)</p> <p>I do not know what to do anymore, I am trying my best to remain calm but the pure lack of communication is enough to make a priest commit ******</p> <p>Please note, I have asked Charmaine to make a note on my case that I will be offsite tomorrow but to contact my mom as she will be home.</p> <p>I commend Charmaine on her efforts but i am disappointed that this has still not been resolved, I am paying for a service that I am not receiving, albeit raised to the said supplier.</p> <p> </p> <p>I have since called the call centre on every day since and was advised I would receive feedback by Friday 14/10/2016 - When I called on Friday, I was told someone would get back me which never happened.</p> <p> </p> <p>I have since called again on 16/10/2016 and spoke to a team lead - Sihle - Who advised that i would get feedback by today, 17/10/2016 - Nothing.</p> <p> </p> <p>I called again today and was advised they are still investigating, yet no-one gets back to me nor do I receive feedback.</p> <p> </p> <p>I can't call a technician and I can't be put through to anyone higher than a supervisor.</p> <p> </p> <p>I will post this EVERY SINGLE DAY until someone calls and if need be, I will call the office of the CEO (don't think i can't get the number)</p> <p> </p>