Case Number: ***2

<br> I inquired about migrating from a 10gig to 30gig in November of 2015.<br> I was told that a penalty fee may be charged but because I was migrating to a larger contract the penalty fee would most probably be waived.<br> <br> I told four different personnel at Telkom woodlands, while they were typing to an individual called Khulani (in the legal/contracts department I think), that I did not want to migrate if the penalty fee was not waived.<br> <br> On the 1st of January 2016, R 1945.66 was debited from my cheque account.<br> <br> I would never have agreed to the penalty fee of R 1350.00 and would of stayed on the 10gig package for R 299.00 per month.<br> <br> I have since reversed this amount through FNB and would like to be contacted by Telkom ASAP regarding this action that was taken without my consent in any way shape or form.<br> <br> I am willing to pay for 30gig used over December, R299.00 debit order taken plus the R200.00 which is outstanding.<br> <br> Please contact as soon as possible so that this matter may be resolved immediately.<br> <br> Thank you<br> <br> Keegan Holmwood